Vision Connection Privacy Policy

Effective Date: 9 September 2024

At Vision Connection, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our services, you agree to this policy.

As a general guideline, Vision Connection adheres to and is bound by the policies stated in the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number, practice name, title, and postal address.
Usage Information: How you interact with our website, including IP address, browser type, and pages visited.
Membership and Service Information: Details related to your membership, purchases, or services requested.
Payment Information: Billing details only when you purchase add-on services.

2. How We Use Your Information

Vision Connection uses your personal information to:

Provide and improve our services.
Communicate with you regarding your account, membership, or enquiries.
Process payments and provide customer support.
Send updates, newsletters, or promotional materials, where you have opted in.
Comply with legal obligations and ensure the security of our services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. With your consent, we may share your information with suppliers or with trusted third-party service providers that assist us in:

Providing member benefits to you.
Payment processing.
Marketing and customer service.
Analytics and website hosting.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no online data transmission or storage is completely secure, and we cannot guarantee the security of your information.

5. Cookies and Tracking Technologies

Vision Connection uses cookies and similar technologies to enhance your experience on our website. Cookies help us understand user behaviour, track performance, and personalise content. You can control cookie settings through your browser, but disabling cookies may affect your experience on the site.

6. Your Privacy Rights

You may at any time request the following from us:

Access: Request access to the information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to legal requirements.
Opt-Out: Opt-out of receiving promotional communications by following the instructions in those messages.

For the aforementioned requests, please contact us at info@visionconnection.com.au.

7. Third-Party Links

Our website may contain links to third-party websites. Vision Connection is not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such information, please contact us to delete it.

9. Changes to This Policy

Vision Connection may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the revised date indicated at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Email: info@visionconnection.com.au
Phone: 1800 920 288
Mailing Address: 118-120 Adderley St, Auburn NSW 2144